Who we are and how this policy applies
John F Marshall (johnfmarshall.co.za) provides agriculture and industry equipment, including poultry and abattoir systems, site planning, installation support and training. We are based in Jet Park, Boksburg, with projects across South Africa. This policy applies when you contact us by email, submit an enquiry, request a quotation, or otherwise deal with our team.
For the purpose of this policy, the operator responsible for processing personal information on our behalf is Astros Marketing (Pty) Ltd, acting under instruction where applicable. If you have any questions about this policy, you may contact us at info@johnfmarshall.co.za.
Information we collect from enquiries and project work
We collect only the personal information needed to respond to requests, manage projects, supply equipment and provide after-sales support. This may include contact details, company details, site address, project requirements and communication records. In some cases we also collect information needed for quotations, delivery, installation, servicing and spare parts orders.
- Name, surname, telephone number and email address
- Company name, job title and business registration details
- Physical address, farm location or delivery address
- Project notes, equipment specifications and service history
- Records of correspondence, including emails and call notes
Why we use personal information
We use personal information to deal with your enquiry, prepare quotations, plan poultry projects, arrange delivery, supervise installation and provide maintenance support. We may also use it to issue invoices, keep service records, manage spares supply and comply with legal or regulatory requirements.
- To respond to queries and provide quotations
- To plan and execute equipment supply and installation
- To arrange training, maintenance and follow-up support
- To meet accounting, tax and legal obligations
- To protect our business against fraud, misuse or security risks
When we may share information
We do not sell personal information. We may share information only where it is necessary for the work you asked us to do, where the law requires it, or where a third party helps us provide our services under a duty of confidentiality. This can include transport providers, installation teams, technical support partners, professional advisers and payment or accounting service providers.
If your project requires work on a poultry house, processing room or abattoir site, we may share limited details with contractors or suppliers so that measurements, equipment lists and delivery arrangements can be handled properly.
Security, retention and access control
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or disclosure. Access is limited to staff and service providers who need the information for legitimate business purposes. This includes our management, operations, technical sales, projects, procurement and support teams.
Information is kept for as long as needed for the purpose collected, or for the period required by law. When information is no longer needed, we take reasonable steps to delete or archive it securely.
- Secure storage and restricted access
- Controlled use of email and business records
- Retention aligned with legal and accounting requirements
- Secure disposal when records are no longer required
Your rights under POPIA
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or object to certain processing where the law allows. You may also withdraw consent where processing depends on consent. We will handle requests in line with POPIA and any other applicable law.
To exercise your rights, please email info@johnfmarshall.co.za and include enough detail for us to identify you and respond properly. We may need proof of identity before we release or change any information.
Cookies, website use and updates to this policy
Our website may use cookies or similar technologies to support basic site functions, measure traffic and improve how the site works. You can adjust browser settings to manage cookies, but some parts of the site may not function correctly if cookies are disabled.
We may update this policy from time to time to reflect changes in the law, our services or our business processes. The latest version will apply from the date it is published on this site. Please review it periodically if you continue to use our services.